Shipping Policy

After validation of your order, we are committed to guaranteeing the delivery of your items.

In the event of a sale of products, we will place an order with the supplier only after the sale has been finalized and payment validated.

Order processing time: 1 - 3 days.

You must then allow a period of 5 to 10 working days for delivery.

Example: for a sale made on Monday 10th January, it will be delivered between 16th January and 24th January.

The delivery date and tracking number will be communicated to you once the order has been validated.

To follow the progress of your order, we invite you to connect to your customer area, tab: My orders.

GENERAL INFORMATIONS

All orders are subject to product availability. If the item you requested is temporarily out of stock at the time of your order, we will notify you and inform you when we are able to deliver it or refund the full amount of your order, depending on your original payment method.

PLACE OF DELIVERY

We ship to almost all countries in the world.

DELIVERY TIME

Unless exceptional circumstances prevent us from doing so, we will make every effort to complete your order within one to three working days of the date of your order. Working days are Monday to Friday. Please note that we do not ship on Saturdays and Sundays. Please also take into account delays in order processing during holiday periods or special events, including Cyber Monday and Boxing Day. Packages will be delivered to your customer's mailbox. The delivery date may vary depending on factors such as the carrier's delivery practices, delivery location, delivery method and the items ordered. Alternatively, items may be shipped in separate shipments.

SHIPPING COST

We ship our products all over the world. There is no minimum quantity required per order and all our deliveries are free (excluding French overseas departments and territories). Unless you take secure delivery - loss/theft/breakage for 4.99 euros.

REQUESTS

If you have any questions about the delivery and receipt of your order, please contact us at: info@nova-pigiama.com