Frequent questions

DELIVERY AND ORDERING

WHICH COUNTRIES DO YOU SHIP TO?
We ship to almost every country in the world and offer free shipping.
HOW MUCH DOES DELIVERY COST?
We ship our products all over the world. There is no minimum quantity required per order and all our deliveries are free. Unless you take secure delivery - loss/theft/breakage for 4.95 euros.
HOW LONG WILL I HAVE TO WAIT TO RECEIVE MY ORDER? The processing of your order, shipping and delivery of the products take a maximum of 7-14 working days. We do everything we can to ensure that you receive your order as quickly as possible.

Delivery times for:
Italy: from 7 to 14 working days.
Canada, Australia, New Zealand, Netherlands and Germany: 8 to 12 business days.
For other European countries: 7 to 14 working days
USA: 5 to 9 business days.
MY ORDER IS NOT COMPLETE:
If your order includes more than one item, they may be sent separately, depending on stock availability and shipping warehouses. Don't worry, your package will arrive shortly.
I DID NOT RECEIVE MY ORDER?
A problem with the post office? Package lost, broken or destroyed?
With our Safe Delivery - Loss/Theft/Breakage option Nova Pigiama takes care of all disputes for you. Customer satisfaction is our priority. We don't pass the buck to the carrier and leave you to "fend on your own".
We take full responsibility by immediately sending you a new package at our expense.
Do not hesitate to contact us by email at info@nova-pigiama.com: our team will do its best to meet your expectations.

CANCELLATIONS AND RETURNS

CAN I CHANGE MY ORDER?
Yes, as long as your order is not "in progress".
CAN I CANCEL MY ORDER?
You can cancel your order! If the order is already being processed, the cancellation fee will be 40% of the purchase price. Do not hesitate to contact us by email at info@ nova-pigiama.com : our team will do its best to satisfy your needs!
DO I WANT TO RETURN AN ITEM?
We are only able to accept returns in the event of a proven product defect.
Our products undergo strict quality checks before each shipment. However, if your products have manufacturing defects, please send us a photo of the product in question (in the original packaging, if possible) to info@ nova-pigiama.com together with your order number. To qualify for a return, your item must be unused and in the same condition you received it.

SAFETY :

WHICH PAYMENT METHODS DO YOU ACCEPT?
Your safety is our priority: our site offers only safe and guaranteed payment methods.
We accept online payment via: CB and Paypal.
Your banking or credit card details will not be shared with us under any circumstances. All payments are protected by our 128-bit SSL encrypted payment processor.
Paypal - As a European Union banking institution, PayPal offers you over 10 years of experience in secure online payments. It is simple, fast, free and famous worldwide for its efficiency.
IS MY INFORMATION SECURE?
Yes, the "HTTPS" in our store URLs is a sign of the quality of our services. HTTPS is the variant of "http" protected by the use of SSL/TLS protocols. HTTPS is used to secure financial transactions on e-commerce sites.
As e-merchants, we are aware that the use of SSL is becoming a must nowadays. It's the best way to protect your data and protect yourself from hackers and identity theft.
Visually, the SSL certificate is represented by a padlock that appears in the URL bar of the web browser. It is also represented by an "s" which stands for "secure" and is added to the website's "http" protocol in the address bar.